Señor Wooly Terms and Conditions


All users of this site agree that access to and use of this site, including the purchase of products, are subject to the following terms and conditions and other applicable law, including those referenced herein. Any access to or use of this website is undertaken at the user’s own risk. If you do not agree to these terms and conditions of use, please do not use this website. These terms and conditions are subject to change at any time without prior notice. Any such changes will be reflected on this “Terms and Conditions of Use” page of the website.

This website is operated by Wooly Learning, Inc. The website address for Wooly Learning, Inc. is The mailing address is Wooly Learning, Inc., P.O. Box 903, Skokie, IL 60076.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Wooly Learning, Inc.. The collective work includes works that are licensed to Wooly Learning, Inc. Copyright 2024, Wooly Learning, Inc. ALL RIGHTS RESERVED.

You may view, download for caching purposes only, and print pages or other content from the website for your own personal and professional use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • sell, rent or sub-license material from the website;
  • show any material from the website in public venue for a commercial purpose;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website;
  • redistribute material from this website, except for content specifically and expressly made available for redistribution.

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Wooly Learning, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Wooly Learning, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Wooly Learning, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Wooly Learning, Inc. shall not be liable for any special or consequential damages that results from the use of, or the inability to use, the materials on this site or the performance of the products, even if Wooly Learning, Inc.has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

In the event that a Wooly Learning, Inc. product is mistakenly listed at an incorrect price, Wooly Learning, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Wooly Learning, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Wooly Learning, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

If you breach these terms and conditions in any way, Wooly Learning, Inc. may take such action as Wooly Learning, Inc. deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Access to certain areas of this website is restricted. Wooly Learning, Inc. reserves the right to restrict access to areas of this website, or indeed this entire website, at Wooly Learning, Inc.’s discretion.

If Wooly Learning, Inc. provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Wooly Learning, Inc. may disable your user ID and password at Wooly Learning, Inc.’s sole discretion without notice or explanation.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Wooly Learning, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Wooly Learning, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Wooly Learning, Inc.. Notices may be sent in the event of specials, sales, backorders, delays, etc. Though we pride ourselves on same day shipping, order processing may take up to 48 hours. Backordered items may take 7-10 days to ship out.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Wooly Learning, Inc. licensed employee, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You agree to indemnify, defend, and hold harmless Wooly Learning, Inc., its directors, officers, employees, agents, contractors, licensors, licenses, and suppliers, and successors, and assigns of each (collectively the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account.

Your use of this website and all disputes between you and Wooly Learning, Inc. directly or indirectly arising out of or relating to the website, representations or statements made by Señor Wooly, or Señor Wooly products (whether purchased via the website or otherwise) shall be governed in all respects by the laws of the state of Illinois, United States of America, without regard to its choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods or other law. Any dispute arising out of or relating to the website, representations or statements made by Señor Wooly, or Señor Wooly products (whether purchased via the website or otherwise) shall be subject to binding arbitration to take place in Chicago, Illinois, pursuant to the rules of the American Arbitration Association. To the extent that the foregoing arbitration provision may be held void or unenforceable, the exclusive forum and venue for all such disputes shall be the state and federal courts for Cook County, Illinois. Any cause of action or claim you may have with respect to the website, representations or statements made by Señor Wooly, or Señor Wooly products must be commenced within one (1) year after the claim or cause of action arises. Señor Wooly's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Señor Wooly may assign its rights and duties under this Agreement to any party at any time without notice to you.

We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you must contact us by email to request a return within (7) days of receiving the item to receive authorization to return the item. Items returned without authorization will not be accepted and returned to sender.

1. Eligibility for a Full Refund:

    • If you are not entirely satisfied with your purchase, you can request a full refund within 14 days (2 weeks) from the date of purchase.
    • To be eligible for a full refund, you must submit your request within the 14-day window.

2. Prorated Refunds:

    • If you request a refund after the initial 14 days but before the completion of 6 months from the date of purchase, your refund will be prorated based on the number of months (or partial months) remaining in your 1-year license term.
    • For example, if you request a refund 3 months after purchase, you will be refunded the amount for the remaining 9 months, minus a 5% processing fee.
    • The 5% processing fee is calculated from the original purchase price of the 1-year license.

3. No Refunds After 6 Months:

    • Please note that no refunds will be processed for requests made after 6 months from the date of purchase, regardless of the circumstances.

4. How to Request a Refund:

    • To request a refund, please contact our customer service team at [email protected]. Provide your purchase details, reason for the refund, and any other relevant information.
    • Our team will review your request and process it accordingly.

We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you must contact us by email to request a return within (7) days of receiving the item to receive authorization to return the item. Items returned without authorization will not be accepted and returned to sender.

Refunds for items that are defective or that were not described accurately will include both the incoming and outgoing shipping charges. However, buyers returning items because of buyer's remorse will be refunded the purchase price but neither the incoming or outgoing shipping charges. Returned items must be returned in similar packaging and via the same shipping method by which it was shipped to the customer. Items returned are to be in the same condition as when they were sold and shipped or this guarantee is void.

A copy of the original sales invoice must accompany all returns with the return authorization number printed in plain sight. All returns should be shipped with sufficient postage and insurance for the buyer's protection. If items are not returned as per the above, the item will be returned to sender and no refund will be issued.

In order for any monetary or store credit to be given, the item being returned cannot show any signs of being used.


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